ISO (International Organization for Standardization) is a worldwide federation of national standards bodies, at present comprising 140 members, one in each country. The object of ISO is to promote the development of standardization and related activities in the world with a view to facilitating international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity. The results of ISO technical work are published as International Standards.

BENEFITS OF IMPLEMENTING ISO 9000 QUALITY MANAGEMENT SYSTEM

ISO-9000 forces an organization to focus on "how they do business". Each procedure and work instruction must be documented and thus, becomes the springboard for Continuous Improvement.

Documented processes are the basis for repetition and help eliminate variation within the process. As variation is eliminated, efficiency improves. As efficiency improves, the cost of quality is reduced.

With the development of solid Corrective and Preventative measures, permanent, company-wide solutions to quality problems are found.

Employee morale is increased as they are asked to take control of their processes and document their work processes.

Customer satisfaction, and more importantly customer loyalty, grows. As a company transforms from a reactive organization to a pro-active, preventative organization, it becomes a company people want to do business with.

Reduced problems resulting from increased employee participation, involvement, awareness and systematic employee training.

Better products and services result from Continuous Improvement processes.

Fosters the understanding that quality, in and of itself, is not limited to a quality department but is everyone's responsibility.

Improved profit levels result as productivity improves and rework costs are reduced.

Improved communications both internally and externally which improves quality, efficiency, on time delivery and customer/supplier relations.

ISO (International Organization for Standardization) is a worldwide federation of national standards bodies, at present comprising 140 members, one in each country. The object of ISO is to promote the development of standardization and related activities in the world with a view to facilitating international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity. The results of ISO technical work are published as International Standards.